FAQs

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

What payment methods do you accept?

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, VISA, and other wallets.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.
For shipping outside of these countries, please reach out to our customer support through contact us form

How long will it take to ship my order?

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


Economy Shipping (slower) – Orders will take a little longer to get to you and are shipped via Post Office, UPS or FedEx . These can only be shipped to residential addresses. Transit time is 10-20 days, $18 USD shipping for up to 1 kg, plus $8 USD for each additional kg or more.


Standard Shipping (faster) – Depending on the weight of your package, we will ship your order via USPS Priority Mail, DHL, FedEx or UPS Ground. Transit time is 7-11 days. $36 USD shipping for up to 1 kg, $28 USD shipping for over 1 kg. Free shipping for purchases over $360.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email

Do you accept returns?ActiveClose

Yes, we do accept returns subject to fulfilment of the following
conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your
request via "contact us" form. A member of our support staff shall
respond as soon as possible.